The Concerns Preceding IST partnering with Goizueta Business School (GBS), all tasks were done in house by two employees who were unable to complete all the work that was put on their plate. GBS’s major concerns were breadth of service, package tracking, completion of work and finding cost savings. Without formalized management processes in place, the native intelligence of the current staff could not adapt the services to the school’s growing needs. Additionally, in-house printing on a large scale was not an option under their previous system. Course packets were sent to third-party, off- site vendors at great expense to GBS and last minute changes to the documents were not permitted. The Solution IST began its partnership with Goizueta Business School in 1999 by install

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