The Concerns Baker Botts’ previous outsourced service provider had been brought into the firm’s Houston offices as a cost savings measure promising to reduce headcounts and streamline processes. While the decision makers enjoyed a healthier bottom line, Baker Botts end-users were displeased with the reduced service levels being provided as a result of the change. Where the previous provider failed to follow through on their promise, IST knew we could succeeds. IST displaced Pitney Bowes with the task to reconcile service levels using the same reduced headcount by integrating our proprietary technology systems and better management practices. The Solution Since IST took over high-end copy production services, hourly copy runs, supply management, and convenience copier key

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