The Concerns Preceding Kilpatrick Townsend & Stockton LLP (KTS) beginning their partnership with IST, the previous vendor was providing KTS with the same services. The only difference being that the services they were providing were all done manually involving no technology. There was also a lot of Human Resource commotion from that vendor. Causing a rift in the daily operations. The processes were slow and archaic, mail was sorted with a printed phone directory, and everything was logged by hand. With some of the larger picture issues, the vendor had 35 people for an operation that could have functioned with less. Monthly management reports were completed with Excel and created by the manager on site. There was no uniformity, and data would be tracked all day and fille

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