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Ipswich Hospital

Ipswich Hospital

Netcall
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The Ipswich Hospital NHS Trust achieves a 38% reduction in Outpatient DNAs within 6 months The Challenge Across all specialities, the Ipswich Hospital NHS Trust was experiencing DNA (Did Not Attend) rates of between 6% and 7%. Appointment reminder letters were routinely sent out to patients but any follow up was on an informal basis with no process in place to confirm attendance. In real terms this equated to over 30,000 missed appointment

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