iPad solution for JCM service staff improves efficiency
iPad solution for JCM service staff improves efficiency
2 Pages(This case study is based on an article published by iMagazine Japan) If all that IBM i users get to see are 5250 screens, it is not surprising that the platform is perceived to be legacy. The IT team at Japan Cash Machine (JCM), with the help of LANSA partner Neoaxis, took a pro-active approach to not wait for that perception to take hold. Looking at the pain-points in the company, they determined that JCM’s maintenance and repair system was a prime candidate for improvement and transformation. JCM’s 150 repairmen now use iPads with integrated hand-writing, signature capture and camera features to create and submit their repair reports and to access maintenance data. Office staff have a productive rich-client interface to real-time and integrated maintenance, billing and custom
