A Fortune 100 consumer goods manufacturer, managing a $170 million annual travel spend for 60,000 employees, partnered with FCM to transform their travel program. Starting in March 2021, FCM conducted a change impact analysis, migrated 27 countries to the FCM Platform, and introduced FCM Mobile for on-demand support. They implemented a persona-based change plan with comprehensive training and an omnichannel communication campaign. The project took nine months, involving 42 calls and 1,000 hours of effort. The result was a seamless transition, a 96.6% satisfaction rating, and improved travel management and employee support.

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