Case Study

Interpreter Services Scheduling

Interpreter Services Scheduling

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Rapid Process Improvement Case Study: Interpreter Services Scheduling November 2008 The Challenge In large hospital settings like this organization, Interpreter Services is a key function. There are typically large amounts of “WIP” (work in process) – up to 580 request forms. It is difficult to know what to work on and in what order. In addition, missed appointments are not consistently tracked. Targets A Rapid Process Im

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