Northeast Health System’s Interpreter Services Costs Drop 30% With Help From Navigant
Northeast Health System’s Interpreter Services Costs Drop 30% With Help From Navigant
2 PagesHEALTHCARE NORTHEAST HEALTH SYSTEM’S INTERPRETER SERVICES COSTS DROP 30% WITH HELP FROM NAVIGANT CHALLENGE Federal laws such as the 1964 Civil Rights Act and the Americans with Disabilities Act of 1990 require hospitals to provide language interpreter services for patients in need of them. These services can be provided in a variety of forms, each of which offers advantages and disadvantages. A health system in the Northeast was heavily reliant on in-person interpreters, including use of employees and independent contractors. This was due to the system’s belief that it was a legal requirement to use face-to-face interpretation instead of other means of interpretation, and a lack of proper policies and procedures to guide clinicians on the type of interpreter to request. SOLU
