Copyright © 2018 CognitiveScale. @CognitiveScale | cognitivescale.com CUSTOMER A large hospital system with multiple locations in the same city, serving a mix of local and international patients with different needs regarding recurring care. PROBLEM Patient scheduling using the Electronic Health Record system (EHR) at this health care provider is a manual and tedious process. Hospital schedulers had limited ability to account for patient preferences and scheduling history while scheduling appointments that matched the availability of imaging and lab equipment and providers. Additionally, the health care provider sees a heavy usage of its resources at the main hospital, especially during weekends. Meanwhile the suburban locations were underutilized. In addition to patient’s diss

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