Case Study

Internal communications innovations score proven results at leading telco

Internal communications innovations score proven results at leading telco

Pages 4 Pages

This Everbridge case study details how Vodafone New Zealand, a leading telecommunications company, transformed its internal communications. Facing challenges like message saturation, ignored all-staff emails, and difficulty achieving message cut-through, Vodafone sought an innovative solution. By implementing customized SnapComms tools, including dynamic screensavers, desktop alerts for critical messages, and effective survey functionalities, Vodafone significantly improved its internal engagement. The results were impressive: 80% of staff found screensaver content excellent or good, and 2,500 people read their eNewsletter monthly. This led to more informed, enthusiastic, and empowered staff, enhancing brand alignment and quality of customer service. The case study highlights the importanc

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