Knight Frank Internal Communications App Connecting sta through a bespoke mobile and web app. One source for all communication 500 new business ideas shared in first yearCustomer NPS improved by 58 points Background Knight Frank is a real estate agency, residential and commercial property consultancy firm with over 18,000 employees globally in over 500 offices. The Customer Experience (CX121) transformation program sits in the Residential Division. The department was looking for a solution to specifically address the employee engagement objective within the transformation program. Problem The Residential Division identified several areas of concern with the team’s existing internal communications system and processes. The team wanted to improve the following: Engagement with employees For

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