Case study Managed Services Integrating global applications for 100,000 global users A world leading pharmaceutical company, United Kingdom In brief Challenge • Design and deliver business application provisioning and integration service • Globally manage demand of 50-80 new applications per month • Support Windows, Citrix, and iOS environments Solution • Meet the customer's tough 13 and 5 day SLA • Develop automated workflow and customised • Develop automated application profile downloads • Innovate, reduce timescales, deliver savings requirements for applications reporting toolset as part of Help Lounge serviceCase study Integrating global applications for 100,000 global users A global pharmaceutical company, our customer’s business depends on effective IT services, including the on

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