Case study Managed Services Improving support for over 6,000 users Cerner , an international healthcare systems provider , United Arab Emirates In brief Challenge • Source and on-board a large-scale team • Manage immigration requirements smoothly • Provide desktop and applications support • Minimise disruption and improve service quality Solution • Close coordination with all key stakeholders • HR and Immigration support to resolve visa issues • Agile resource management • Introduce SLA-driven support services to improve user satisfactionCase study Improving support for over 6,000 clinical users Cerner is a world leader in intelligent IT healthcare solutions enabling digitized patient care. Based in Kansas City, USA, Cerner employs over 26,000 people globally and has its regional M

Join for free to read