Case study Managed Services Creating a simplified ‘Help Lounge’ service World leading pharmaceutical company, United Kingdom In brief Challenge • Improve existing end user support service • Take advantage of improved hardware reliability and automated applications provisioning • Improve employee productivity • Reduce costs and simplify processes Solution • Create an innovative on-site Help Lounge service • Use Halian’s Applications Provisioning and Integration service to restore user profiles and data within an hour • Improve the user experience and productivity • Streamline desk-side technical support costs and headcountCase study Creating a simplified ‘Help Lounge’ service Our customer is one of the world’s largest pharmaceutical and healthcare companies employing c.100,000 staf

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