Case study Project Services Partnering for the long-term Multi-national IT Vendor , United Arab Emirates In brief Challenge • Enable a leading global technology vendor to scale their Professional Service capabilities in the Middle East, Africa, and Eastern Europe • Ensure consistent, high-quality delivery of Professional Services • Simplify and integrate the delivery model • Improve end-user customer satisfaction ratings Solution • Provide a highly-skilled team of engineers, deployed in region, managed by a single point of accountability • Align our operational functions with our customer, ensuring a seamless integration of business processes • Build a long-term partnership with our partner based on trust, reliability, and mutual benefitCase study Partnering for the long-term Our

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