The Client Business Challenge Integrated helpdesk and chat solution helps leading CRO streamline processes, achieve high ROI and improved customer service The client is a Fortune 500 company and one of the world’s leading contract research organizations, with a network of more than 32,000 employees conducting business in approximately 100 countries. Our client was looking for the newest generation of IT service desk functionality and a long-term vendor partnership to respond to rapid organizational growth. Following an evaluation of organizational requirements, they identified concerns that replacing the current IT service desk tools would be highly disruptive. Beyond possible Recognized as our client’s #1 partner, Technosoft is measured against benchmark metrics relating to ag

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