Our customer provides off-the-shelf software to a range of clients within the insurance industry. The ease of adoption of the software has led to increased application clients and their requirements for escrow protection. Challenge The customer was previously responding to end users requirements for escrow on an ad-hoc basis setting up new agreements when needed. This approach required the commitment from internal resources as each new individual escrow agreement being set up meant a legal review of the specific terms and conditions. As part of each escrow agreement a source code deposit was required, however, with the various agreements not being aligned it led to a an unstructured approach to their deposit processes. This approach was difficult to manage especially as each cli

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