Austbrokers Countrywide is a medium-sized insurance brokerage established in 1952, with 80+ staff and more than 15,000 clients. Backed by the AUB Group, Austbrokers Countrywide provides both personal and business insurance across a wide range of industries and is focused on ensuring clients have appropriate levels of cover without being over or under insured. CENTRALISING INFORMATION CREATING VISABILITY & STREAMLINED WORKFLOW In a document-intensive industry, Austbrokers Countrywide need to keep exceptionally tight control over documents and workflows. The business set about incorporating automation to reduce administrative costs, develop consistent processes, and deliver high-value customer interactions. The ultimate goal was to grow without adding staff members and become clie

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