Case Study Insurance Case Study: CAA South Central Ontario The Customer The Canadian Automobile Association South Central Ontario (CAA SCO) is an automobile club delivering quality roadside assistance, insurance and travel services. Recognized as a Celent Model Insurer based on best practices for optimizing infrastructure and effective project management, CAA SCO has over 1.8 million card-carrying members. The Challenge Using technology to decrease time spent printing documents and processing mail might seem simple, but at CAA SCO, the impact of the initiative went far beyond time and money. To achieve the highest rated customer service among AAA clubs, CAA SCO identified the need to reinvest in imaging technology. Their core mission – providing exceptional service and high val

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