l CASE STUDY l Customer Profile This healthcare IT company connects physicians, clinics, patients and payers across tens of thousands of contracted providers around the world. They are known for leading solutions in the areas of clinical electronic health records (EHR), financial revenue cycle management (RCM) applications and general operational services for small, medium and/or large healthcare organizations. With billions in revenue, over 20,000 employees, and supporting facilities across more than 25 countries world-wide, assuring that their applications services for customers is operating efficiently is the gold standard for the IT organization. The Challenge Delivering high quality customer experience with their health IT services is a key initiative for this company. Regard

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