Profile • Indiana Members Credit Union • Indianapolis, Indiana • $414M mortgage loan volume (2020) Challenge Find a more flexible, configurable LOS that could support the credit union’s unique workflows, provide the ability to set up rules to improve loan quality and speed processing times, and ensure compliance. Results • Improved compliance • Faster application to clear-to-close times on 20 percent more loans • Improved loan quality due to setting up rules to prevent errors • Increased flexibility to configure solution to credit union’s unique needs • Increased loan volumes without adding staff • Improved pipeline visibility to prevent bottlenecks • Better member and user experience The challenge Indiana Members Credit Union (IMCU) is known for “keeping it s

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