ice.com 1 FirstBank Mortgage uses Encompass Investor Connect for system to system delivery–saving up to 30 hours per month May 2022 The challenge Since 1906, FirstBank Mortgage, a division of FirstBank, has been dedicated to “helping people get to a better place,” melding personal service with lending products for every borrower’s need. On average, the organization closes between 10,000 and 14,000 loans annually, with about 60 percent of those being sold to 13 key investors. The problem was, getting those loan packages ready for submission had FirstBank Mortgage’s two-person loan delivery team working overtime. The process was complicated, at best. “After completing any checklist or form the investor required, we’d download the documents, log into each investor’s web portal,

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