ice.com 1 How PenFed Credit Union Increased Loan Volume by 128% Using Encompass and Velocify by ICE May 2022 The challenge When PenFed Credit Union was founded in 1935, it was headquartered in the Pentagon, dedicated to serving the active military personnel, veterans, and Department of Defense employees who made up its member base. Although PenFed’s charter has expanded to include non- veterans, it continues to operate with military precision— continually seeking out ways to ensure it provides the best experience possible to its members. That’s why this long-time Encompass ® user started looking for a better lead management solution to automate sales and borrower engagement in 2019. At the time, PenFed was leveraging its customer relationship management (CRM) tool for these ta

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