Case Study
Increased Delivery Quality and Customer Satisfaction in Omni-Channel Order Fulfillment
The Challenges E-Commerce growth is fueling the rise in omni-channel fulfillment. Retailers need a solution that supports store replenishment and direct to consumer orders from a single distribution center. This solution must address the needs of an omni-channel operation and also accommodate growth, demand fluctuations, SKU proliferation, and changes in order profiles. It also needs to seamlessly integrate the returns process into the fulfillment process to make the returned goods available for re-sale and picking immediately. Our Solution The Dematic Pouch System is a flexible and scalable solution that can be used to store, transport, sort, and sequence individual items in support of pure e-Commerce and omni-channel order fulfillment operations. The system uses pou