Case Study Improving Sales Force Efficiency with a Cloud-based CRM Solution Improving Sales Force Efficiency with a Cloud-based CRM Solution 2 C o nt e nt Abstract The customer The solution The benefits 3 4 5 6Improving Sales Force Efficiency with a Cloud-based CRM Solution 3 Abstract The case study features how FPT helps a leading firm in the field of waste management to improve sales force efficiency with a Cloud-based CRM solution. Improving Sales Force Efficiency with a Cloud-based CRM Solution 4 The Customer Our Customer is a large firm operating in the field of waste management and water treatment. The Company owns a wide variety of factories across Japan. Previously, the Customer was using an on-premise CRM. Though an on-premise solution offers the Company complete visibilit

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