IMPROVING QUALITY MANAGEMENT ABOUT SUNTRUST SunTrust Banks, Inc., with total assets of $173.4 billion on December 31, 2012, is one of the nation’s leading financial services holding companies. Through its flagship subsidiary, SunTrust Bank, the company provides deposit, credit, trust and investment services to a broad range of retail, business and institutional clients. Other subsidiaries provide mortgage banking, insurance, brokerage, inve

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