Improving Client Services Quality with NICE Quality Central ABOUT NORTHWESTERN MUTUAL Northwestern Mutual and its subsidiaries and affiliates are in the financial services industry and provide life, disability income and long-term care insurance, annuities, brokerage and investment advisory services (such as for wealth and asset income protection, and education, retirement, estate and business planning), trust services, and discretionary portfolio management solutions. The mutual company, founded in 1859 in Wisconsin, has 4.5 million clients, served by more than 6,400 financial advisors at more than 300 offices across the United States. Northwestern Mutual is the largest direct provider of individual life insurance in the United States. In 2019, the company paid $5.6B in claim

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