www.nice.com Improving Operational Efficiency and The Customer Experience About Morgan Stanley ® Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments, institutions and individuals from more than 1,200 offices in 43 countries. For further information about Morgan Stanley, please visit www.morganstanley.com. The Challenge Morgan Stanley has six sites in the United States, Spain, Australia and The Philippines, employing 1,000 agents who handle 5.5 million voice calls annually. The company’s internal support structure is widely segmented, supporting a wide variety of products and servi

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