Case Study Dearle & Henderson Energy A CTI Call Centre Solution When dealing with some of the largest utility companies in the UK, and responsible for a multi-million pound budget of Government money, Dearle & Henderson Energy needed to be sure it could deliver customer satisfaction and detailed reporting on demand. This case study examines how the leading consultancy in energy efficiency implemented its telecommunications strategy. CUSTOMER BACKGROUND Dearle & Henderson Energy wishes to be recognised as the most successful firm of construction, design and regeneration consultants, distinguished by the quality of its thinking, the pace and efficiency of its service and the profitability of its operations, whilst achieving the highest compatible levels of customer and staff sati

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