Increased customer engagement and lifetime value Tasked with protecting personal financial information, Credit Sesame’s success lies in its ability to earn and maintain the trust of their customers. By integrating Apptentive communication tools, Credit Sesame was able to build trust in the eyes of their customers. As a result, they saw a 20% increase in retention. 20% increase in customer retention Insights into the voice of the customer + Improving Credit Sesame’s Retention With Trust Credit Sesame Customer Story KEY RESULTSAPPTENTIVE POWERS In-App Conversations to Build Trust In order for Credit Sesame to live up to its vision of being the complete credit and loan resource for every consumer, it is crucial for them to build trust with their customers. From the onset, Credit

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