Case Study
Improving Automation and Process Controls for a Technology Program Management Office
The Opportunity. As the pioneering phase of a larger business transformation initiative focused on automation, the client sought to simplify and standardize project delivery and control processes for new software and infrastructure projects. Leveraging Appian —a sophisticated, business process management (BPM) tool —to help automate its processes, the client intended to improve cycle time, transparency, and process change control. The O