© Zensar Technologies Company: Motion machines manufacturer Headquarters: Radford, USA Industries: Manufacturing Products and Services: Motion systems and components Employees: More than 3,000 Total Revenue: $ 500 million Business Benefits • Successful deliveries and efficient customer orientation • Increase in customer service efficiency • Optimized the support team strength, thereby increasing customer satisfaction and reducing the operational costs • Better business continuity with lower risks to the application and end users. Challenges • To optimize the existing implementation as well as lead the future implementations • To enhance the Customer Support and reduce time for handling Service Reques

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