Improved data management and content services help leading parcel provider deliver Case Study - Make information smarter The need for change A leading UK business and consumer parcel delivery network handling 135 million parcels a year, needed to increase productivity and efficiency to maintain a competitive edge and achieve their vision for business growth. The main obstacles to progress were the core IT systems supporting their operational processes; the very processes which fulfil client orders to collect and deliver parcels. The systems were not only outdated but were not enabling the right level of interaction between people, processes and technology. They were also becoming increasingly costly and complex to operate and maintain. This was also leading to poor customer e

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