Transforming Board-level decision-making through intelligent information management Case Study - Make information smarter The need for change While our teams were busy digitally transforming our clients’ processes, we realised that, like the cobbler in the proverb, we were so busy making shoes for others that we were shoeless ourselves. Our Operations team spent hours every month manually preparing staff utilisation reports for the Board of Directors. They painstakingly extracted and processed time tracking data from the project management system, merged it with data from other sources and applied formulas to produce the necessary graphs. It was time-consuming, inflexible and prone to human error. We needed to make information smarter so that the Operations team could give the

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