Meeting the need for speed - a new cloud portal for improved customer experience Case Study - Shift. Shape. Sustain. The need for change Technology has transformed interactions between businesses and customers and altered expectations about what good service looks like. Manufacturing is no different. Digital self-service channels are being deployed to facilitate support and create an avenue to order spare parts at speed. It is part of a wider digitalisation trend that is driving financial benefits - manufacturers using digital technologies have reported a 20 to 30 per cent increase in gross margins. For one global manufacturer, digitalisation is an opportunity to provide innovative support services that allow customers to get more from their assets and minimise inefficiencies

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