Case Study

Improve First-Year Engagement and Retention

Improve First-Year Engagement and Retention

Pages 2 Pages

The First-Year Mentoring Oce at BYU uses Signal Vine to connect newly admitted rst-year students with their peer mentors to improve rst-year engagement and retention. Using a text messaging platform adds privacy, security, and oversight to BYU’s mentor communications. First-year students in the texting program are more engaged and report stronger relationships with their mentors than students who are not part of the program. Challenges Before BYU started using Signal Vine, newly admitted rst-year students missed important information about transitioning to college. Evidentally, peer mentors struggled to get in touch with the students they were assigned to mentor. Something needed to change. Peer mentors began to text rst-year students using their personal cell phones. Sta quickly rea

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