Overview Overview In Fall 2016, Norwalk Community College (NCC) conducted research on admissions and enrollment. They discovered that the school received a high number of applicants that did not end up enrolling at their institution. Challenge Challenge Through their Title V: Developing Hispanic-Serving Institutions grant, NCC was already looking at ways to increase retention and graduation through a comprehensive advising system for students from admissions to degree completion. As a result of the research, the Title V team partnered with student retention specialists, admissions, and the college’s foundation to increase enrollment by targeting those students already applying. Additionally, team members had learned about texting as a potential solution from a presentation on Summer Melt

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