EMBER REAL RESULTS & IKEA In early 2017 Ember Real Results was asked to design a series of training courses for IKEA Customer Service Centres. We worked with their global team to develop three training events which were initially delivered in their CSC in Montreal, Canada in February of that year. CASE STUDY IKEA CUSTOMER SERVICES CENTRES COURSE TITLES INCLUDED • Performance Reviews: Giving feedback, reviewing performance, setting and agreeing targets etc. • Performance Coaching: Monitoring progress, regular engagement with co-workers, embedding their in-company coaching framework, learning how to using generic coaching skills and techniques such as great listening and powerful questions, all with the aim of motiving co-workers to improve performance through encouragement

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