Case Study www.nec-unified.com IKEA Challenges The Icelandic store of the world’s biggest furniture retailer IKEA has more than 250 employees and services a population of 320,000 people. Each day hundreds of telephone enquiries come in from customers asking about opening times, product delivery schedules, installation issues and many other topics. As a famously customer- focused organization, IKEA wanted to answer all of these calls as quic

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