Championing Team Leaders to embed a skills development culture at the heart of Three’s customer operations
Championing Team Leaders to embed a skills development culture at the heart of Three’s customer operations
4 PagesWE CAN BE HEROES Championing T eam Leaders to embed a skills development culture at the heart of Three’s customer operations Three is one of the UK’s leading mobile networks, covering 97% of the country’s population, carrying almost half (42%) of its mobile data and supporting the mobile lives of 8.8 million individual customers. Since it was founded in 2003 it has determinedly championed the interests of consumers, becoming the first provider to introduce all- you-can-eat data and to deliver 4G and international roaming at no extra cost. Determined that the quality of its customer experience should match that of its network, Three asked Ember to initiate a customer service training programme for 1,100 frontline staff across its Indian contact centre operations. Emb
