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IG Trades Rigid Processes for Reliability, Flexibility, and Agility With PagerDuty

IG Trades Rigid Processes for Reliability, Flexibility, and Agility With PagerDuty

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Pages 3 Pages

Prior to PagerDuty, IG followed a highly manual escalation process, where scheduling and handing off support tasks across different time zones required days of advance planning and numerous, manual steps. Incidents required on-call staff to be onsite, yet there was no clear ownership of incidents established across teams. With its automated scheduling and escalation features, the PagerDuty platform empowered IG’s teams to take ownership of their applications and quickly mobilize the right teams in real time when incidents occurred.

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