Case Study
ICAP Maintains Critical ServiceNow IT Service Management system with TeamAssist
Client ICAP Industry Financial Services Services TeamAssist Service Desk for ServiceNow Challenges • Maintain ServiceNow within n-2 • Develop and optimise use of ServiceNow • Improve Change Management Benefits • Supplement in-house ServiceNow skills • Continue to leverage ServiceNow platform • Centralise onto single ServiceNow instance ICAP is a leading markets operator and provider of post trade risk mitigation and information services t