Case Study

Union Street goes live on ServiceNow with TeamStart to drive continual service improvement

Union Street goes live on ServiceNow with TeamStart to drive continual service improvement

Pages 4 Pages

Client Union Street Industry Telecoms Services TeamStart rapid implementation Challenges • Replace aging system with future proof ITSM • Implement Call, Incident, Change, Problem and Request • Improve service levels Key Benefits • Go live in 8 weeks for rapid ROI • Improve engineer productivity • Deliver faster, more agile support service Union Street Technologies is the UK’s leading provider of telecoms billing and provisioning

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