Hyatt Uses Findings And Recommendations From COPC® Benchmark Review (BMR) To Drive Significant Improvements In Conversion Rate And Customer Satisfacti
Hyatt Uses Findings And Recommendations From COPC® Benchmark Review (BMR) To Drive Significant Improvements In Conversion Rate And Customer Satisfacti
4 PagesChallenge Hyatt’s mission to be the best hospitality and customer service provider extends to its network of contact centers. To understand how Hyatt compares to world class providers, the Hyatt leadership team needed an objective assessment of its North America contact center operations. So they turned to COPC Inc. to benchmark Hyatt centers in Omaha, Nebraska and Marion, Illinois. The goal was to get a baseline reading on how Hyatt
