Improving Performance Through Certification To The COPC CSP Standard

8 Pages

Challenge Deregulation of the Netherlands energy market had driven an unprecedented level of customer switching among suppliers. Delays in Nuon’s switching process drove customer complaints and negative press. Clearing this backlog proved costly and left a legacy of different solutions implemented independently at each of Nuon’s customer contact centers that were still operating autonomously. Emerging from this crisis, Nuon’s operations a

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Improving Performance Through Certification To The COPC CSP Standard

Improving Performance Through Certification To The COPC CSP Standard

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