Business Challenge Business Challenge With more than 250 full-service hotels, Hyatt’s sales and events teams are working overtime to provide quality service to guests. However, with their previous paper method of executing contracts and collecting payments, there was an added level of di culty. Hyatt colleagues were forced to send contracts out via email to guests. From there, guests would print, sign, and scan or fax the contracts back to the hotel. On average, it took 2 days for Hyatt to collect signed contracts. To further complicate matters, the payment piece of this process was kept separate to abide by PCI regulations. Hyatt would send credit card authorization forms to guests separately from the contract. Guests were forced to then print the forms, photo copy their credit cards

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