HOW WMATA INCREASED THEIR CREDIBILITY WITH RIDERS THROUGH REAL-TIME
HOW WMATA INCREASED THEIR CREDIBILITY WITH RIDERS THROUGH REAL-TIME
1 Pages© 2018 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved. US +1 319 743 1000 Canada +1 905 629 8727 UK +44 0 8445 616 771 Switzerland + 41 58 911 11 11 India +91 98104 07444 Australia +617 3129 2092 trapezegroup.com 123.67 Million Fixed Route Trips 179.69 Million Rail Trips HOW WMATA INCREASED THEIR CREDIBILITY WITH RIDERS THROUGH REAL-TIME Washington Metropolitan Area Transit Authority Washington Metropolitan Area Transit Authority (WMATA) was able to use real-time, accurate data from new technologies to objectively respond to their riders’ concerns with their services. Background: WMATA operates the second largest rail transit system and the sixth larg- est bus network in the U.S. Of the four million people in their service area, 45 percent r
