HOW DART DECREASED ITS CALLCENTER VOLUMES AND INCREASED WEBSITE TRAFFIC.
HOW DART DECREASED ITS CALLCENTER VOLUMES AND INCREASED WEBSITE TRAFFIC.
1 PagesHOW DART DECREASED ITS CALL CENTER VOLUMES AND INCREASED WEBSITE TRAFFIC 652 FX buses 801 FX vehicles Products INFO – Web INFO PASS OPS FX Industry Fixed Route Paratransit ©2016 Trapeze Software ULC, its subsidiaries and affiliates. All rights reserved. US +01 319 743 1000 Canada +01 905 629 8727 UK +44 0 8445 616 771 Switzerland + 41 58 911 11 11 India +91 98104 07444 Australia +617 3129 2092 www.trapezegroup.com The fact that Trapeze INFO-Web required absolutely no additional data maintenance was a huge factor in selecting the company as a vendor. ” Alan Gorman, Senior Manager T ransit IT Systems, DART Results: Since implementing INFO-Web, DART has decreased its call center volumes by 300–400 calls per day, and increased its website traffic by 10–20%. Gorman says th
