Tucson’s Sun Tran Launches Real-Time Info Keep Riders Safe and Informed Sun Tran Products Traveler Experience; INFO WEB G3 and INFO App CASE STUDY Sun Tran’s philosophy is to turn riders into “raving fans” of its transit service by understanding what customer expectations are and then exceeding them. It’s a rider-focused approach to “future-proofing” the agency as new technology rolls out. Up till now, Sun Tran used Trapeze’s G2 version of the INFO Web interface for several years to get real-time info to passengers. In 2020, the agency wanted to improve on that critical info delivery on crowding and schedules for riders and upgraded to the next version of the product. The COVID-19 pandemic brought the importance of this technology to the forefront as riders wanted to know how

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