case study How Wiltshire Council has delivered channel shift and transformation through implementation of My Council Services What is My Council Services? My Council Services provides public sector organisations with innovative smartphone and web platforms that enable self- service customer access and mobile working. The My Council Services platform is unique. It is the only fully synchronised, dynamically configurable and integrated multi-channel, customer self-service and mobile working platform. The combination of innovative, cost-effective technology and made-to-measure professional services ensures clients realise rapid returns on their investment. About Wiltshire Council Wiltshire Council is a UK unitary authority providing the full range of local authority services to a pop

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